Privacy Policy

1. Scope

This Privacy Policy describes how Wan27image collects and processes personal data when you create an account, purchase credits or subscriptions, upload content, contact support, or otherwise use our services.

2. Data We Collect

Depending on how you use the service, we may collect:

• Account Data: Email address, display name, avatar, authentication identifiers, and account status information.
• Transaction Data: Purchase records, subscription status, invoice references, and payment event metadata supplied by payment providers.
• User Content: Images, prompts, settings, and outputs necessary to run image generation or related workflows.
• Technical Data: IP address, device and browser information, log data, request identifiers, and basic diagnostic events.
• Support Data: Messages, attachments, and other details you submit when contacting customer support.

We do not store full payment card numbers on our own servers.

3. Why We Use Personal Data

We use personal data to:

• Create and manage user accounts.
• Deliver image generation, downloads, billing, and account features.
• Detect fraud, abuse, security incidents, and service misuse.
• Respond to support requests and operational communications.
• Maintain service reliability, troubleshoot issues, and improve the product.
• Comply with legal obligations and enforce our contractual rights.

4. How Data Is Shared

We share data only when needed to operate the service, including with:

• Authentication providers.
• Payment processors and billing infrastructure.
• AI model or media processing providers.
• Hosting, storage, security, email, and support tooling vendors.
• Professional advisers or authorities where disclosure is legally required.

We do not sell personal data.

5. Data Retention

We retain data for as long as reasonably necessary for the purposes described above:

• Account and transaction records may be retained while your account remains active and for a limited period afterward for legal, tax, fraud-prevention, and accounting needs.
• Uploaded images and generated outputs may be stored for service delivery, history, redownload, moderation, abuse review, or operational recovery, then deleted or anonymized according to our internal retention practices.
• Temporary processing artifacts may be cleared on a shorter rolling schedule.

Retention periods may vary when longer storage is required by law or for dispute resolution.

6. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Access, correct, or delete certain personal data.
• Object to or restrict certain processing.
• Request a copy of personal data you provided to us.
• Withdraw consent where processing depends on consent.

To exercise a request, contact us using the email listed below. We may need to verify your identity before completing the request.

7. International Processing

Our providers and infrastructure may operate in multiple countries. By using the service, you understand that data may be processed outside your local jurisdiction, subject to contractual, organizational, or technical safeguards we consider appropriate for the service.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided data to us, please contact us so we can investigate and take appropriate action.

10. Policy Updates

We may revise this Privacy Policy from time to time. The date at the top of this page reflects the latest update.

11. Contact

Questions or privacy requests may be sent to support@wan27image.app.